GENERAL TERMS AND CONDITIONS
1. Itinerary design
Horizontes will design a personalized itinerary upon request, based on the client's main interest, age, physical conditions, time of year, length of stay, and available accommodations. Once the client approves the final itinerary, Horizontes will make the reservations. Horizontes will immediately inform the client if there is no space available in any approved properties and propose modifications if necessary. The client will approve the final itinerary before the final trip commitment.
Making reservations in advance is essential to guarantee your accommodation on the date you want to travel. For guests traveling from November to April and the months of July and August, Horizontes recommends that reservations be made at least six months in advance to guarantee space availability due to the high season.
3. Payment terms
A deposit of 10% of the total cost must be paid to guarantee the reservation. The remaining amount must be paid no later than 30 days before the trip. Certain vendors may require additional deposits to guarantee space, especially during peak season. Horizontes will notify the customer if an additional quantity is required. Please make bank transfers to the following account: Beneficiary: Agencia de Viajes Horizontes de Costa Rica S.A. Account number: 2000192000042/ Swift: BSNJCRSJ Beneficiary Bank: BAC San José Address: Calle 0, Avenidas 3 y 5, San José Costa Rica.
For your convenience, you can make your payment with your credit card through our digital platform, our travel designers will send you a link.
4. Cancellation and Refund
Cancellations must be received in writing at least 30 days before arrival. In such cases, a $250 USD per person handling charge will apply, in addition to any prepaid hotel and service provider penalties.
Full penalties and applicable charges will apply to cancelations received after 30 days before the arrival. Travelers can cancel or postpone their trip less than 30 days before their arrival in case the cancellation is due to force majeure due to the Covid-19 pandemic before traveling:
a- Someone in the group was diagnosed with Covid-19 (Laboratory test)
b- The international airport in Costa Rica is closed due to the Covid-19 pandemic.
c- The international flight was canceled due to the Covid-19 pandemic.
However, once the trip begins, no refund can be made for any part of the program that the passenger has not used during the tour. The expenses incurred during the trip, in addition to the services originally offered for the trip, if any, will be borne by the passenger (s).
We recommend that passengers purchase a trip cancellation insurance policy. If you need to cancel you can apply for credit and re-book within 365 days (1 year) not applicable to Holiday Season and Holy Week.
Travel Agency Horizontes de Costa Rica S.A. acts only as an agent of the passenger concerning travel and does not assume responsibility for any circumstance beyond its direct control. Horizontes will not reimburse those who, by their own decision, responsibility, or negligence, decide not to use any or any of the services included in their program. If this modification implies an additional fee, the client must cover it. Horizontes has the right to modify the original itinerary due to circumstances beyond its control and participants whose behavior is inconvenient for the development of the itinerary without compensation or reimbursement.
Horizontes or its agents cannot accept any responsibility for losses or additional expenses due to delay or changes in schedules, theft, loss (or damage) of luggage or any item belonging to passengers, illness, personal health, injury, death, weather conditions, strikes, fires, explosions, earthquakes, floods, epidemics, trail conditions, river levels, road conditions, transportation delays, wars, accidents, change, force majeure, or other causes. All these expenses or expenses will be borne by the passenger.
Many of the activities can be physically challenging. Each passenger must verify the classification of the level of difficulty; It is the passenger's responsibility to judge the suitability of these travel activities according to their physical capabilities and to release Horizons from any liability.
Horizontes requires that all participants be covered by adequate life, accident, and medical insurance and extended stay coverage due to medical reasons and are financially responsible for such expenses. Horizontes requires that participants who plan to operate a motor vehicle abroad must obtain liability and collision insurance that covers them in Costa Rica. Insurance can be obtained from the car rental office. Horizontes recommends that all participants must ensure their personal belongings for loss and theft. Horizontes is not responsible for costs or losses resulting from such events.