4. Cancellation and Refund
Cancellations must be received in writing a minimum of 45 days prior to arrival. In such cases, a handling charge of $250.00 will apply, in addition to any hotel or services already prepaid.
For cancellations executed between 44 and 30 days prior to arrival, 50% of the total amount willbe forfeited. For cancellations within 30 days of arrival, the total amount is subject to forfeit.
Expenses incured during the trip, in additon to the services originally offered, for the , if any, shall be borne by the passenger(s). However, once the tour departs, no refund can be made for any feature of the program not used by the passenger(s) during course of the tour.
We recommend that passenger(s) purchase a trip cancellation insurance policy.
Agencia de Viajes Horizontes de Costa Rica S.A. acts only as agent for the passenger in regard to travel, whether by road, railroad, boat, airplane, helicopter or horse and assumes no liability for injury, damage, loss, accident, delay, or irregularity which may be occasioned either by reason of defect in any vehicle or for any reason whatsoever or through the act of default of any hotel, carrier, boat, restaurant, company or person, included on the trip, or any other circumstances beyond it’s direct control.
Horizontes will not refund those who, by their own decision / responsibility or negligence, decide not to use some or any of the services included in their program and, if this modification(s) imply any extra fee, the client(s) should cover it. Horizontes has the right to modify the original itinerary due to circumstances beyond its control, as well as exclude a participant whose behavior is an inconvenience to the development of the itinerary without compensation or refund.
Horizontes and or its agents can accept no responsibility for losses or additional expenses due to the delay or changes in air schedules, theft, loss of (or damage to) baggage or any article belonging to the passengers, sickness, personal health, injuries, death, weather conditions, strikes, fires, explosion, earthquakes, floods, epidemics, conditions of trails, river levels, road conditions, transportation delays, wars, accidents, chance, acts of God, force majeure or other causes. All such losses or expenses will be borne by the passenger.
Many of the activities could be physically challenging. Every passenger has to check the level of difficulty rating; it is the passenger’s responsibility to judge the appropriateness of these travel activities according to his/her physical capabilities and release Horizontes of any responsibility.
Horizontes requires that all participants be covered by appropriate life, accident and medical insurance and that they be financially responsible for such expenses. Horizontes requires that participants planning to operate a motor vehicle overseas must obtain liability and collision insurance that will cover them in Costa Rica. Insurance can be obtained at the car rental office. Horizontes recommends that all participants must insure their personal property from loss and theft. Horizontes is not responsible for any costs or losses resulting from such events.