GENERAL TERMS & CONDITIONS
1. Itinerary Design
Horizontes will design a custom-made itinerary upon request, according to the client’s main interest, average age, physical conditions, time of the year, length of stay and available accommodations. Once the client approves the final itinerary, Horizontes will make the corresponding reservations. Horizontes will immediately inform the client if space is unavailable in any of the approved properties, and will propose modifications if needed. The client will approve the final itinerary prior to final travel commitment.
2. Reservations
Early reservations are essential to guarantee your accommodations on the date that you wish to travel. For guests traveling from November to April and the months of July and August, Horizontes recommends that reservations be made at least six months in advance to secure the availability of space.
3. Payment terms
A deposit of the highest of 20% of the total booking cost or US$500 must be paid to secure the booking. Certain hotels may require additional deposits to guarantee space, especially during peak season. Horizontes will advise the client if any additional amount is required. The balance of the total payment is due 45 days prior to the arrival date.
If the reservation is requested within the 45 day limit, then it should be paid in full at the time of booking.
Please direct wire transfers to the following account:
Beneficiary: Agencia de Viajes Horizontes de Costa Rica S.A.
Account #: 102030703
ABA/Routing No: 066011567
Swift: COSRUS3M
Beneficiary Bank: Banco Internacional de Costa Rica SA
Address: 4000 Ponce de León
 Blvd, Suite 600 
Coral Gables, Florida 33146, USA


4. Cancellation and Refund
Cancellations must be received in writing a minimum of 45 days prior to arrival. In such cases, a handling charge of $250.00 will apply, in addition to any hotel or services already prepaid.
For cancellations executed between 44 and 30 days prior to arrival, 50% of the total amount willbe forfeited. For cancellations within 30 days of arrival, the total amount is subject to forfeit.
Expenses incured during the trip, in additon to the services originally offered, for the , if any, shall be borne by the passenger(s). However, once the tour departs, no refund can be made for any feature of the program not used by the passenger(s) during course of the tour.
We recommend that passenger(s) purchase a trip cancellation insurance policy.


5. Responsibility
Agencia de Viajes Horizontes de Costa Rica S.A. acts only as agent for the passenger in regard to travel, whether by road, railroad, boat, airplane, helicopter or horse and assumes no liability for injury, damage, loss, accident, delay, or irregularity which may be occasioned either by reason of defect in any vehicle or for any reason whatsoever or through the act of default of any hotel, carrier, boat, restaurant, company or person, included on the trip, or any other circumstances beyond it’s direct control.


Horizontes will not refund those who, by their own decision / responsibility or negligence, decide not to use some or any of the services included in their program and, if this modification(s) imply any extra fee, the client(s) should cover it. Horizontes has the right to modify the original itinerary due to circumstances beyond its control, as well as exclude a participant whose behavior is an inconvenience to the development of the itinerary without compensation or refund.
Horizontes and or its agents can accept no responsibility for losses or additional expenses due to the delay or changes in air schedules, theft, loss of (or damage to) baggage or any article belonging to the passengers, sickness, personal health, injuries, death, weather conditions, strikes, fires, explosion, earthquakes, floods, epidemics, conditions of trails, river levels, road conditions, transportation delays, wars, accidents, chance, acts of God, force majeure or other causes. All such losses or expenses will be borne by the passenger.


Many of the activities could be physically challenging. Every passenger has to check the level of difficulty rating; it is the passenger’s responsibility to judge the appropriateness of these travel activities according to his/her physical capabilities and release Horizontes of any responsibility.


Horizontes requires that all participants be covered by appropriate life, accident and medical insurance and that they be financially responsible for such expenses. Horizontes requires that participants planning to operate a motor vehicle overseas must obtain liability and collision insurance that will cover them in Costa Rica. Insurance can be obtained at the car rental office. Horizontes recommends that all participants must insure their personal property from loss and theft. Horizontes is not responsible for any costs or losses resulting from such events.